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Return Policy

CERCOO Return & Exchange Policy

We totally understand — things don’t always go the way you expect!
That’s why we’re here to help with any CERCOO jewelry products within 14 days of the date they were received.

✨ Please note: Due to hygienic reasons, we do not accept physical product returns. But don’t worry — we can still offer you a CERCOO credit, or in some cases, a refund.

  • Requests made after 14 days may still be eligible for a CERCOO credit.

  • Orders over 90 days old are not eligible for returns or refunds.

  • At this time, we are only able to process refunds for orders within North America (Canada & the United States).

📩 If you have any questions about your order, reach out to us at Hello@cercoojewelry.com.

🚫 The following items are final sale and cannot be returned or refunded:

  • Custom Jewelry

  • E-Gift Cards

  • Sale Items

  • Bundled Sets or Limited Edition Collections

Additionally, CERCOO reserves the right to decline refund requests if we find evidence of misuse or abuse. Shipping charges are non-refundable in cases of refunds.

Defective Products or Quality Issues

If your jewelry arrives damaged or with quality issues, please contact us right away. Your order may be eligible for a one-time replacement or credit. Just send us:

  • Your order number

  • A photo of the product with the issue

  • A brief description of the problem

Our team will review your request and provide the next steps.

How to Request a Credit or Refund

It’s super easy! Send us an email at Hello@cercoojewelry.com or use the support widget on our site. Please include:

  • Your order number

  • The products & quantity you’re asking about

  • The reason for your refund or credit request

Once we receive your request, our team will review and get back to you as soon as possible.